The first step is to be sure that your video file size and type match the acceptable formats for the Popular Pays platform.
For campaigns and creator portfolios, we accept videos up to 3GB in the following file types:
.mov
.mp4
.gif
.m4v
.wmv
.mpg
.mpeg
.avi
.flv
.swf
.webm
If your file matches the requirements above, double-check your internet and phone connection. We recommend that you’re on a high-speed connection like 5G or wifi. Still, having issues? Contact us at support@popularpays.zendesk.com
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